We're Hiring: Member Services Associate
The Allegan District Library is looking for a service-oriented and customer-focused person to become a member of our team and serve our community. Join us in our expanded and renovated library space as part of our Member Services Associate team.
Deadline for Application: Those who apply by May 13 will receive first consideration.
Key Responsibilities Include:
• Ensure an exemplary library experience by greeting, assisting, instructing and promoting library services to members in a positive and pleasant manner.
• Use library automated circulation system to circulate materials to library members,
including checking materials in and out, processing holds, registering borrowers, collecting fines and fees and processing lost/paid items per set procedures.
• Provide reference and readers’ advisory, computer, database, interlibrary loan and referral assistance to members directly, by telephone or by email.
• Assist with troubleshooting problems and training library members in the use of the public access catalog, internet, electronic databases and other library resources.
Requirements and Qualifications: The ideal candidate will have experience working with the public to provide excellent customer service, and is tech savvy and community focused. Knowledge of computer software, including databases and word processing is required. A high school diploma or equivalent and two years' experience working in customer service is required.
Salary: Starting at $10.50 per hour. Wage will increase to $13.00 per hour as of July 1. This position is not benefited.
Hours: 18 hours per week plus some Saturdays
Full job description can be found here: ADL Member Services Associate
Please e-mail your resume and cover letter to:
Pam Armstrong, Director
Allegan District Library