address icon 331 HUBBARD ST ALLEGAN, MI

We're Hiring: Member Services Associate

The Allegan District Library is looking for a service-oriented and customer-focused person to become a member of our team and serve our community. Join us in our expanded and renovated library space as part of our Member Services Associate team.

Deadline for Application: 4pm, Monday, July 8

Key Responsibilities Include:

  • Ensure an exemplary library experience by greeting, assisting, instructing and promoting library services to members in a positive and pleasant manner.
  • Use library automated circulation system to circulate materials to library members,
  • including checking materials in and out, processing holds, registering borrowers, collecting fines and fees and processing lost/paid items per set procedures.
  • Provide reference and readers’ advisory, computer, database, interlibrary loan and referral assistance to members directly, by telephone or by email.
  • Assist with troubleshooting problems and training library members in the use of the public access catalog, internet, electronic databases and other library resources.

Requirements and Qualifications: The ideal candidate will have experience working with the public to provide excellent customer service, and is tech savvy and community focused. Knowledge and comfort working with computers is required. A high school diploma or equivalent and two years' experience working in customer service is required.

Salary: Starting at $13.00 per hour. This position is eligible for earned Sick Time and retirement.

Hours: 18-24 hours per week plus some Saturdays

Full job description can be found here: Member Services Associate I

Please e-mail your resume and cover letter to:
Pam Armstrong, Director
Allegan District Library
parmstrong@alleganlibrary.org

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